Please read these terms carefully before booking
These terms apply to all bookings made with Create Retreats (formerly Pilates North East), including our Pilates classes and wellness sessions, our UK wellness days, and our group retreats in Crete. By booking with us, you agree to the terms set out below. Please read them carefully and get in touch if anything is unclear.
Classes & Sessions
Booking and payment
Classes are booked through our online booking system. All classes must be paid for in advance by debit or credit card at the time of booking.
Cancellations and refunds
If you need to cancel a class, please email us at least 24 hours before your class start time. Where possible, we will transfer your booking to an alternative class, subject to availability.
You will not receive a refund:
- for classes that have already taken place;
- for any cancellation received with less than 24 hours’ notice; or
- for cancellations where an alternative class is available.
Where an alternative class is not available, a refund may be given at our discretion.
Retreats
Booking and deposit
To reserve your place on a retreat, please complete our online booking form. A deposit of £300 secures your booking. This deposit is non-refundable, although in some cases we may be able to carry it forward to another retreat within 12 months.
Balance and payment
The remaining balance must be paid in full no later than 10 weeks before your travel date. There is no contract between Create Retreats and the client until full payment has been received.
What’s included and excluded
Retreat prices do not include flights or travel insurance. You are responsible for arranging both. Retreat prices are subject to change and may increase at any point before your balance is paid in full, but will not increase once full payment has been made.
Cancellation by you
Our retreat cancellation schedule is as follows:
- Up to 3 weeks before departure: no refund, unless we are able to resell your place (see below).
- 3 to 6 weeks before departure: 50% refund.
- 6 or more weeks before departure: full refund, less your £300 deposit.
If we resell your place
If you cancel and we are able to resell your place, you will receive a full refund, less your £300 deposit and an administration fee of £50.
Travel insurance
We strongly recommend that you purchase travel cancellation insurance within 14 days of making your reservation, so that you are covered in the event you need to cancel.
Cancellation by us
In the unlikely event that Create Retreats has to cancel a retreat, you may either transfer your full payment to an alternative date or request a full refund. This constitutes full and final settlement.
Our liability
Create Retreats cannot accept responsibility or liability for cancellations, delays or changes caused by circumstances outside our control, including but not limited to: war or threat of war, terrorist activity, airport closures, civil strife, industrial action, natural disasters, technical or transport problems, staff cancellations, participants’ medical or psychiatric conditions, and loss of or damage to personal property.
Health, Screening & Fitness
These terms apply to all of our classes, wellness days and retreats.
Screening
You will be asked to complete a screening form before joining any class, wellness day or retreat. You are responsible for confirming that you are medically and physically fit to take part. Non-disclosure of relevant health information may invalidate your travel insurance and release us from our contractual obligations. If you have any medical condition, injury or other circumstance that may affect your participation, you must obtain consent from your GP before taking part.
Your responsibilities during a session
To take part safely, you agree to follow all instructions given to you by your instructor; any deviation from those instructions is at your own risk. For online or home-based sessions, you are responsible for ensuring that:
- you have a minimum of 4 square metres of clear space per person;
- any equipment you use is safe and in suitable condition;
- your floor space is entirely clear of hazards that could cause a slip, trip or fall;
- you are free from distractions for the duration of the session; and
- your space has sufficient heating, lighting, ventilation, and that you stay hydrated.
Our responsibilities
We are committed to:
- working within the expertise of our qualified instructors, who hold accredited qualifications;
- pre-screening each participant and requiring GP consent where a medical condition is disclosed;
- assessing the suitability of each activity and monitoring participants’ wellbeing;
- providing safe instruction and limiting class sizes to keep sessions safe; and
- keeping your data confidential in line with GDPR.
Disclaimer
By performing any fitness exercises without supervision, you do so at your own risk. Create Retreats will not be responsible or liable for any injury or harm you sustain as a result of this fitness program. Please consult your doctor before beginning any new fitness program.
Data & Privacy
We handle your personal data confidentially and in line with GDPR. Where we wish to share any content (for example photographs from a class, wellness day or retreat), we will obtain your permission first. Please see our Privacy Policy for full details.
Contact Us
If you have any questions about these terms, please get in touch:
Email: info@createretreats.co.uk
Phone: 07718 520869
