Data Protection

Your privacy and the security of your personal information is really important to us. This document explains some of the measures we take to protect your data. Above all, we treat your data in the same way that we treat everything else about your holiday with us; responsibly, with care, attention and respect. Your data is securely stored and never sold. You have the right to review and change the information we store at any time. You can do that by emailing us at [email protected]reats.co.uk 

Use of personal information collected about you:

We use your personal information to provide the best possible service for you.

Marketing and Communications:

Where permitted / consent given, we may use your personal information to provide or offer you newsletters, promotions and featured specials, as well as other marketing messages via email.  We always aim to make the content of these useful, supportive and informative.

We use your information to provide in-stay messaging via text or WhatsApp (transfer arrangements, activity pick up times and schedule changes).

E-bill service:

We use your email address to send you your confirmation / invoice via email. It is your responsibility to ensure that we have the correct (and preferred) email on file. If you make a reservation for another person using your email address, that person’s invoice will be sent to your email address.

Sensitive information

The term “sensitive information” refers to information related to your health or to your ID. We collect sensitive information as required by our Insurance and to provide you with the best possible service and care during your stay with us. We may use health data provided by you to serve you better and meet your particular needs. This information is securely stored according to the policies required by our insurance. We also take your passport details and store this for the duration of your trip.